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Customer Success Professional
2 months ago
We are seeking a highly skilled Customer Success Associate to join our team at ManyChat, a leading Chat Marketing platform. As a key member of our Customer Success team, you will be responsible for delivering exceptional support to our customers, ensuring their success and satisfaction with our platform.
Key Responsibilities- Customer Engagement: Provide proactive and personalized support to our customers, addressing their needs and concerns in a timely and effective manner.
- Flow Building: Collaborate with customers to design and implement customized conversational flows that meet their business objectives.
- Problem Solving: Identify and resolve customer issues, leveraging your analytical and problem-solving skills to find creative solutions.
- Customer Advocacy: Serve as a champion for our customers, ensuring their feedback is heard and their success is prioritized within ManyChat.
- 1-3 years of experience in a customer-facing role, preferably in a tech or SaaS environment.
- Proficiency in building and managing workflows or flows, with familiarity in tools like Zapier, Typeform, IFTT, or similar platforms.
- Strong interpersonal skills, with a focus on empathy, clear communication, and conflict resolution.
- Strong attention to detail and a commitment to accuracy.
- Ability to thrive in a fast-paced, dynamic environment, adapting quickly to change and demonstrating resilience.
- Passion for customer success, problem-solving, and driving business growth through customer satisfaction.
- Annual professional development reimbursement to support your growth and development.
- A generous time-off policy to balance your work and life.
- Competitive medical, dental, and vision coverage for you and your dependents.
- A hybrid work format, allowing you to choose between working from home or our office.
ManyChat is an Equal Opportunity Employer, committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants based on race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
