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Customer Success Professional

2 months ago

Austin, Texas, United States Userpilot Full time
Customer Success Manager

Userpilot is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our product.

Key Responsibilities:
  • Customer Advocacy: Act as the primary point of contact for our customers, providing personalized assistance and support to help them achieve their business goals.
  • Product Education: Develop and deliver product training and education to customers, ensuring they understand the full potential of our solution.
  • Account Management: Manage a portfolio of customer accounts, identifying opportunities to upsell and cross-sell our products and services.
  • Technical Support: Provide technical assistance and troubleshooting to customers, working closely with our internal teams to resolve issues.
  • Business Development: Collaborate with our sales team to identify new business opportunities and develop strategic plans to drive growth.
Requirements:
  • At least 2 years of experience in a Customer Success or Account Management role in a B2B SaaS company.
  • Proven track record of building and maintaining strong customer relationships.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Preferred Qualifications:
  • Experience working with customer engagement/analytics products.
  • Technical acumen, including knowledge of APIs and JavaScript.
  • Fluency in additional languages.

Userpilot is a dynamic and growing company, and we offer a competitive salary and benefits package to our employees. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.