Customer Success Strategist

5 days ago


Austin, Texas, United States Duo Security Full time
About Duo Security

Duo Security, a Cisco company, is a leading provider of multi-factor authentication and secure access solutions. Our mission is to democratize security by making it easy and effective for everyone.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving the ultimate success of our customers, ensuring they derive maximum value from their investment in Duo, and fostering a trusted advisor relationship to establish and maintain credibility.

Key Responsibilities
  • Drive customer onboarding and adoption of Duo's products and services
  • Develop and implement tailored strategies to provide continued value to customers, ensuring renewals and driving long-term account growth
  • Proactively identify new opportunities for expansion and up-sell opportunities across the book of business
  • Collaborate with internal teams to ensure seamless onboarding processes and successful deployments
  • Translate customer sentiment to internal teams and advocate for strategic product decisions
Requirements
  • Effective communication and influencing skills
  • Ability to build collaborative relationships with internal and customer stakeholders
  • Active learning and continuous improvement mindset
  • Self-awareness and accountability for responsibilities and commitments
  • Project management and strategic planning skills
What We Offer

We offer a dynamic and inclusive work environment, opportunities for growth and learning, and a competitive compensation package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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