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Customer Success Manager

2 months ago

Austin, Texas, United States Zendesk Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

Key Responsibilities
  • Develop and execute comprehensive customer success plans to ensure customer satisfaction and growth
  • Collaborate with cross-functional teams, including Sales, Support, and Professional Services, to drive customer success
  • Utilize data and insights to inform customer success strategies and drive business outcomes
  • Identify and mitigate risks to ensure customer satisfaction and growth
  • Host and participate in customer events, webinars, and campaigns to drive engagement and value realization
Requirements
  • 3+ years of experience in Customer Success or Account Management
  • Proven track record of driving customer satisfaction and growth through strategic account management
  • Strong analytical and problem-solving skills, with ability to leverage data and insights to inform customer success strategies
  • Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
About Zendesk

Zendesk is a leading provider of customer service and engagement software. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about customer success and driving business growth, we encourage you to apply for this exciting opportunity.