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Customer Success Professional

1 month ago

Austin, Texas, United States CDK Global Full time
About the Role

As a Customer Success Intern at CDK Global, you will play a critical role in ensuring the success and satisfaction of our valued customers. You will work closely with the Regional Manager and their team to engage in a wide range of activities that include internal reporting, strategic account planning, assisting with business transformation projects, acting as an intermediary for cross-functional teams, and contributing to team culture and transformation.

Key Responsibilities
  • Assist in maintaining pre-established relationships with dealership management.
  • Assess dealership risk factors, identify risk mitigation strategies to ensure continued success of CDK applications.
  • Prepare client-specific reports and presentations to educate and drive growth.
  • Collaborate with Sales team, helping to grow CDK business and customer experience.
  • Identify opportunities, create a plan for addressing training needs for dealership staff.
  • Work closely with Sr. CSMs; occasionally assist where needed.
  • Seek and listen to feedback. Demonstrate a positive outlook on work. Provide recognition to peers.
Qualifications & Job Requirements
  • Must be a matriculated college student working towards an associate's, bachelor's, or master's degree in business or any related field.
  • Strong interest in Relationship Management, Automotive Tech or related field.
  • Strong communication skills (verbal and written).
  • Proficient in MS Office Suite (Excel, Word, and PowerPoint).
  • Strong Analytical skills.
  • Some overnight travel may be required.
About CDK Global

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.