Customer Service Manager
4 days ago
We are seeking a highly skilled and experienced Customer Service Manager to lead our North America customer service team. The successful candidate will be responsible for ensuring exceptional customer satisfaction, driving business growth, and developing a high-performing team.
Key Responsibilities- Customer Service Leadership: Provide strategic direction and guidance to the North America customer service team, ensuring alignment with business objectives and customer needs.
- Customer Experience Management: Develop and implement customer experience strategies to drive customer satisfaction, loyalty, and retention.
- Team Management: Lead, motivate, and develop a high-performing team of customer service representatives, ensuring excellent communication, collaboration, and problem-solving skills.
- Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer service efficiency, effectiveness, and quality.
- Performance Metrics: Develop and track key performance metrics to measure customer service performance, including customer satisfaction, first-call resolution, and resolution rate.
- Collaboration and Communication: Foster strong relationships with internal stakeholders, including sales, marketing, and product teams, to ensure seamless communication and collaboration.
- Education: Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience: Minimum 5 years of experience in customer service management, with a proven track record of driving business growth and customer satisfaction.
- Skills: Excellent communication, leadership, and problem-solving skills; ability to analyze complex customer issues and develop effective solutions; strong knowledge of customer service principles, practices, and technologies.
- Language Skills: Fluency in Spanish or French is preferred.
- ERP and CRM Knowledge: Experience with ERP and CRM systems, including Oracle, SAP, and Microsoft Dynamics.
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Customer Service Manager
4 days ago
Milwaukee, Wisconsin, United States Randstad Full timeJob DescriptionRandstad is seeking a dedicated and experienced Customer Service Lead to join a multi-location team in the Greater Milwaukee Area. In this role, you will oversee daily customer service operations to ensure that customers receive the highest level of service.Key ResponsibilitiesCustomer Service Excellence:Greet and assist customers with a...
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Customer Service Operations Manager
7 days ago
Milwaukee, Wisconsin, United States Douglas Dynamics Full timeAbout This RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Douglas Dynamics. As a key member of our customer support team, you will be responsible for leading and managing a team of customer support representatives to provide exceptional service to our customers.Key ResponsibilitiesLead and manage a team of...
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Lead Food Service Worker/Barista
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Milwaukee, Wisconsin, United States Veterans Canteen Service Full timeJob SummaryWe are seeking a highly skilled and experienced Food Service Operations Manager to join our team at the Veterans Canteen Service. As a key member of our food service team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.Key...
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Customer Service Representative
5 days ago
Milwaukee, Wisconsin, United States L&R USA, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at L&R USA, Inc. as a Billing and Customer Service Specialist. This role will be responsible for providing exceptional customer service, resolving customer complaints, and managing customer accounts.Key ResponsibilitiesCustomer Service: Respond to...
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Customer Service Director
6 days ago
Milwaukee, Wisconsin, United States Applied Industrial Technologies Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Service Director to lead our service center operations and drive customer satisfaction. As a key member of our team, you will be responsible for overseeing day-to-day operations, providing leadership to our customer service specialists, and ensuring that our customers receive exceptional...
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Customer Service Ambassador
5 days ago
Milwaukee, Wisconsin, United States National Business Furniture LLC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at National Business Furniture LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer...
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Customer Service Specialist
4 days ago
Milwaukee, Wisconsin, United States Lesaffre Group Full timeJob DescriptionJob Title: Customer Service SpecialistCompany: Lesaffre GroupJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, managing customer inquiries, and ensuring timely deliveries.Key Responsibilities:Manage customer...
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Customer Service Representative
5 days ago
Milwaukee, Wisconsin, United States Milwaukee Electronics Corporation Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Milwaukee Electronics Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries and resolve issues in a...
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Customer Service Representative
2 weeks ago
Milwaukee, Wisconsin, United States Festival Foods Full timeJob SummaryFestival Foods is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our Guest Service team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a positive guest experience.Key ResponsibilitiesCustomer Service: Provide exceptional customer...
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Customer Service Ambassador
1 week ago
Milwaukee, Wisconsin, United States Dental Associates Ltd Full timeJob OverviewDental Associates Ltd is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team.Job Summary:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Assist with billing issues, answer customer inquiries, and resolve problems in a timely and...
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Customer Service Representative
3 days ago
Milwaukee, Wisconsin, United States Lesaffre Yeast Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Lesaffre Yeast Corporation. As a key member of our sales and marketing team, you will be responsible for managing customer relationships, creating and managing orders, and ensuring timely and efficient delivery of our products.Key...
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Customer Service Ambassador
3 days ago
Milwaukee, Wisconsin, United States National Business Furniture LLC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at National Business Furniture LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer...
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Customer Service Representative
2 days ago
Milwaukee, Wisconsin, United States Public Storage Full timeJob DescriptionAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our storage facilities.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and...
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Customer Service Specialist
7 days ago
Milwaukee, Wisconsin, United States Stefans Soccer Full timeJob OverviewWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Stefans Soccer. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a positive store environment.Key ResponsibilitiesCustomer Service: Greet customers, answer...
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Customer Service Ambassador
4 days ago
Milwaukee, Wisconsin, United States Avflight Full timeJob OverviewAvflight is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This role is ideal for individuals who are passionate about delivering exceptional service and have a strong background in customer-facing roles.Key ResponsibilitiesCustomer Service: Provide top-notch service to crew...
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Customer Service Ambassador
5 days ago
Milwaukee, Wisconsin, United States National Business Furniture LLC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at National Business Furniture LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer...
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Customer Service Representative
2 days ago
Milwaukee, Wisconsin, United States Public Storage Full timeJob DescriptionAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our storage facilities.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and...
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Customer Service Representative
1 week ago
Milwaukee, Wisconsin, United States Lesaffre Yeast Corporation Full timeCustomer Service Representative - Lesaffre Yeast CorporationJob Category: Sales & MarketingRequisition Number: REPCU01644Company Overview: Lesaffre Yeast Corporation is a prominent entity in the flavor and ingredient sector, dedicated to providing exceptional flavor components to the food industry and specialized ingredients to the biotech field. With a...
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Customer Service Cashier
2 weeks ago
Milwaukee, Wisconsin, United States Glorioso Full timeJoin Our Team as a CashierAt Glorioso's Italian Market, a cherished family-owned establishment, we are seeking enthusiastic individuals for both full-time and part-time cashier positions. Our aim is to enhance our customer service and grocery sales experience with dedicated and passionate team members.Key Responsibilities:Process cash transactions...
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Customer Service Representative
7 days ago
Milwaukee, Wisconsin, United States Wealth Enhancement Group Full timeAbout Wealth Enhancement GroupWealth Enhancement Group is a leading independent wealth management firm dedicated to delivering exceptional financial services to our clients. Our team of experts is passionate about helping individuals and families achieve their financial goals through personalized financial planning and investment management.Job SummaryWe are...