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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Lesaffre Yeast Corporation. As a key member of our sales and marketing team, you will be responsible for managing customer relationships, creating and managing orders, and ensuring timely and efficient delivery of our products.
Key Responsibilities- Manage an assigned group of customers to ensure high levels of satisfaction and retention
- Create and manage orders from order entry through to invoicing, ensuring accuracy and efficiency
- Verify stock availability and assign lots to meet customer needs
- Coordinate per-shipment samples as needed to ensure quality and consistency
- Issue invoices and ensure timely payment from customers
- Handle product returns and resolve any issues in a timely and professional manner
- Assist sales managers, brokers, and distributors with samples, technical documents, and marketing materials
- Provide sales data and reports from our ERP system to inform business decisions
- Proactively communicate and interact with other business functions and disciplines within the organization
- Participate in sales and planning functions, including sales forecasting and inventory planning
- Bachelor's degree in International Trade, Logistics, or Business Administration
- 3+ years of experience in a similar position, preferably in the food industry
- Proficiency in a second language (Spanish or French) is preferred but not required
- Good computer literacy and knowledge of ERP systems (SAP) and Microsoft operating software programs
- Problem-solving skills to identify and resolve customer issues in a timely manner
- Excellent customer service skills to manage difficult or emotional customer situations
- Ability to multitask and coordinate tasks and projects in a fast-paced office environment
- Understanding of basic accounting principles and knowledge of freight, warehouse, and logistics coordination
The work environment is a fast-paced office setting with moderate noise levels. The employee is occasionally exposed to moving mechanical parts.