Customer Service Representative

1 week ago

Milwaukee, Wisconsin, United States Lesaffre Yeast Corporation Full time

Customer Service Representative - Lesaffre Yeast Corporation

Job Category: Sales & Marketing

Requisition Number: REPCU01644

Company Overview: Lesaffre Yeast Corporation is a prominent entity in the flavor and ingredient sector, dedicated to providing exceptional flavor components to the food industry and specialized ingredients to the biotech field. With a workforce of 600 and multiple production facilities globally, we are eager to expand our team of Customer Service Representatives.

Key Responsibilities:

  • Manage a designated portfolio of clients.
  • Facilitate and oversee order processing from initiation to invoicing.
  • Confirm inventory availability and allocate lots accordingly.
  • Coordinate sample shipments as required.
  • Generate invoices and monitor payment timelines.
  • Address product returns as necessary.
  • Possess knowledge of export documentation.
  • Assist sales teams, brokers, and distributors with samples, technical documents, promotional materials, and pricing proposals.
  • Collaborate with the Quality department on customer inquiries regarding quality issues.
  • Compile sales data and reports utilizing ERP systems.
  • Engage proactively with various business functions including Sales, Supply Chain, Quality, and Finance.
  • Participate in sales planning activities, including forecasting and inventory management.
  • Conduct special queries related to sales data and customer insights.
  • Communicate directly with management to ensure effective customer pricing and adherence to commercial policies.
  • Support the Sales Team with necessary documentation and price communications.
  • Be available for occasional night and weekend shifts as needed.
  • Assist in urgent customer service situations, including emergency shipments or recalls.

Qualifications:

  • Bachelor's degree in International Trade, Logistics, Business Administration, or a related field.
  • A minimum of 3 years of experience in a similar role, preferably within the food industry.
  • Proficiency in a second language, such as Spanish or French, is preferred but not mandatory.
  • Strong computer skills, including familiarity with ERP systems (SAP) and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Competencies:

  • Problem Solving: Ability to identify and resolve issues efficiently.
  • Customer Service: Skill in managing challenging customer interactions and responding to needs promptly.
  • Multi-tasking: Capability to handle multiple tasks in a fast-paced environment.
  • Communication: Proficient in conveying information clearly and effectively.

Physical Requirements:

The role may require occasional lifting of up to 25 pounds and the ability to perform tasks that involve sitting, standing, and walking.

Work Environment:

The work environment is typically moderate in noise level and may involve exposure to moving mechanical parts.

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