Customer Service Director
6 days ago
Job Summary
We are seeking a highly motivated and experienced Customer Service Director to lead our service center operations and drive customer satisfaction. As a key member of our team, you will be responsible for overseeing day-to-day operations, providing leadership to our customer service specialists, and ensuring that our customers receive exceptional service.
Key Responsibilities
- Manage service center operations to meet/exceed financial objectives
- Develop and implement strategies to improve customer satisfaction and retention
- Lead and coach a team of customer service specialists to achieve sales and service goals
- Collaborate with account managers to identify and acquire new customers
- Manage inventory, receivables, and expenses to ensure profitability
- Develop and implement programs to promote products and services
- Ensure compliance with company policies and procedures
Requirements
- 2+ years of experience in a customer-facing role, preferably in an industrial setting
- Proven leadership and coaching skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
About Us
Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. We serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
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