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Customer Service Representative

2 months ago

Milwaukee, Wisconsin, United States Public Storage Full time
Job Description

As a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our storage facilities.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Storage Unit Inspections: Conduct daily inspections of storage units to ensure they are clean, secure, and ready for rental.
  • Cash Handling: Manage cash drawers, make bank deposits, and maintain accurate records of transactions.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless operations.
  • Problem-Solving: Identify and resolve customer complaints in a professional and courteous manner.
Requirements:
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a sales or retail environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with customers and colleagues in a professional manner.
  • Problem-Solving Skills: Ability to think critically and resolve customer complaints in a timely and effective manner.
  • Physical Demands: Ability to lift up to 35 pounds, walk in/outdoors, and perform cleaning and maintenance tasks as needed.
What We Offer:
  • Competitive Pay: Earn a competitive hourly rate with opportunities for bonuses and incentives.
  • Benefits Package: Eligible for a comprehensive benefits package, including medical, dental, vision, and 401(k) with match.
  • Flexible Scheduling: Work a variety of shifts, including weekends and holidays, with opportunities for flexible scheduling.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and supportive environment.