Resort Front Desk Operations Manager

9 hours ago


Auburn, Washington, United States Muckleshoot Casino Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Muckleshoot Casino Resort. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and supervising a team of front desk associates.

Key Responsibilities
  • Guest Service: Greet and welcome guests upon arrival, creating a warm and inviting atmosphere. Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
  • Team Supervision: Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
  • Problem-Solving: Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
  • Communication: Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
  • Collaboration: Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
  • Financial Management: Handle guest payments, process invoices, and manage the cash drawer accurately. Prepare daily financial reports and reconcile discrepancies as needed.
Requirements
  • Experience: Proven experience in front desk operations or guest services, with 1 (one) year in a supervisory role is a plus.
  • Education: A bachelor's degree in lieu of experience may be considered.
  • Skills: Knowledge of resort check-in software, local attractions, and hospitality industry practices. Skilled in Microsoft Office and other related applications.
What We Offer
  • Competitive Salary: Competitive salary starting at $25.51/hr. with discretionary performance bonuses 2x a year.
  • Benefits: Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B).
How to Apply

Please submit your resume and cover letter to [insert contact information]. We are an equal opportunity employer and welcome applications from diverse candidates.



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