Front Office Supervisor

4 weeks ago


Auburn, Washington, United States Muckleshoot Casino Full time
Job Summary

We are seeking a highly skilled Front Office Supervisor to join our team at Muckleshoot Casino Resort. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, supervising front desk associates, and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Supervise and train front desk associates to deliver excellent customer service and adhere to resort policies and procedures.
  • Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
  • Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
  • Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
  • Assist in managing room availability to optimize revenue and occupancy.
Requirements
  • Proven experience in front desk operations or guest services, with 1 year in a supervisory role.
  • 2 years of luxury hospitality experience.
  • A bachelor's degree in lieu of experience may be considered.
  • Tribal gaming experience a plus.
What We Offer
  • Competitive salary starting at $25.51/hr. with discretionary performance bonuses 2x a year.
  • Complimentary meals and covered team member parking.
  • Company-paid gaming licenses (Class A & Class B).


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