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Front Desk Operations Manager

2 months ago

Auburn, Washington, United States La Quinta Inn & Suites Wyndham Auburn Full time
Job Opportunity

We are seeking a highly skilled and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Wyndham Auburn. As a key member of our hotel staff, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.

Key Responsibilities:
  • Lead front desk operations and manage a team of front office staff to deliver exceptional guest service and maintain high customer satisfaction standards.
  • Interact with guests, respond to inquiries, and resolve any issues or complaints in a professional and courteous manner.
  • Oversee the management of front desk budgets, ordering office supplies as needed, and ensuring accurate financial reporting.
  • Develop and implement strategies to improve guest satisfaction, employee engagement, and overall hotel performance.
Requirements:
  • Minimum 2 years of experience in a front office management role, preferably in the hospitality industry.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in MS Office and bookkeeping skills.
About Us:

La Quinta Inn & Suites Wyndham Auburn is a modern hotel located in the heart of downtown Auburn, offering a memorable stay in the Pacific Northwest. Our hotel features a heated indoor pool, fitness center, and free daily breakfast. We are within driving distance to Seattle, Tacoma, and Seattle-Tacoma International Airport (SEA).