Hotel Front Desk Representative
5 days ago
Hotel Front Desk Representative
We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at La Quinta Inn & Suites Wyndham Auburn. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Responsibilities:
- Greet and check-in guests, manage their account information, and ensure they have everything they need for a comfortable stay.
- Perform regular bookkeeping duties, including updating guest information and maintaining accurate records.
- Work closely with the housekeeping staff to ensure rooms are ready for new guests.
- Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests.
- Mitigate customer complaints and provide solutions to ensure guest satisfaction.
Qualifications:
- At least one year of experience in the hospitality industry, preferably as a front desk agent or similar role.
- High school graduate or equivalent.
- Working knowledge of Microsoft Office and reservation management systems.
- Excellent interpersonal, time management, and customer service skills.
Why join our team?
As a Hotel Front Desk Representative at La Quinta Inn & Suites Wyndham Auburn, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional service to our guests and contributing to the success of our hotel. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
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