Hotel Front Desk Agent

4 days ago


Auburn, Washington, United States La Quinta Inn & Suites Wyndham Auburn Full time
Job Title: Hotel Front Desk Agent

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at La Quinta Inn & Suites Wyndham Auburn. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and enjoyable stay.

Responsibilities:
  • Welcome and register guests, providing keys and room numbers, and recording credit card information.
  • Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.
  • Connect with the housekeeping department to ensure guest accommodations are ready.
  • Bookkeeping: keep accurate records of all hotel guest account information.
Qualifications:
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems.
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
  • Has experience answering telephone calls and troubleshooting stressful situations.
  • Willing to work flexible hours.
  • Able to stand on feet for extended hours.


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