Luxury Spa Ambassador

4 weeks ago


New York, New York, United States BIOLOGIQUE RECHERCHE Full time
About the Role

We are seeking a highly skilled and experienced Part-Time Spa Coordinator/Brand Ambassador to join our team at Biologique Recherche. As a key member of our luxury spa team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our clients.

Key Responsibilities
  • Provide warm and welcoming hospitality to clients, ensuring a positive and consistent experience.
  • Act as a host and owner of the BR experience, delivering gracious hospitality and ensuring a smooth and successful check-in and check-out process.
  • Assist clients with pre-appointment forms, schedule appointments, and manage spa phone and email communications.
  • Sell services, packages, retail products, and take payments, ensuring a seamless transaction process.
  • Ensure the spa operations run smoothly, tracking inventory, stocking supplies, and maintaining a clean and safe environment.
  • Supervise daily operations, including opening and closing procedures, and perform follow-up calls after certain procedures.
Requirements
  • Excellent verbal and written communication, customer service, and phone skills.
  • Social perceptiveness and situational awareness, especially in a luxury environment.
  • Professional manner, discretion, and appearance.
  • 5+ years of customer service experience.
  • 2+ years of sales experience in a retail environment.
  • 2+ years in the spa industry and/or hospitality, particularly skincare.
  • Knowledge of Microsoft Office and/or GSuite.
  • CPR/First Aid Certified a huge plus.
Benefits
  • Medical/Dental/Vision.
  • 401(k) Matching.
  • Commuter Benefits.

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