Luxury Spa Concierge

18 hours ago


New York, New York, United States The Greenwich Hotel Full time
Job Overview

We are seeking a highly skilled and passionate Spa Concierge to join our team at The Greenwich Hotel. As a key member of our spa team, you will be responsible for delivering exceptional guest experiences and ensuring that every visit to our spa is a memorable one.

Key Responsibilities
  • Provide personalized service to guests, ensuring a seamless and enjoyable experience from reservation to departure.
  • Collaborate with leadership and supporting teams to maintain the highest standards of luxury and hospitality.
  • Execute spa standards throughout the property, including the spa, pool, and gym facilities.
  • Respond to guest requests and appointment setting, greeting, check-in/check-out, and overall sequence of service.
  • Utilize spa platforms, such as Book4time and Opera, efficiently to manage guest experiences.
  • Assist in spa and hotel retail boutique by educating and making recommendations to guests.
Requirements
  • Strong understanding and passion for spa, wellness, and luxury hospitality.
  • Excellent organizational skills and customer service skills in a fast-paced environment.
  • Basic computer skills and ability to learn new systems.
  • Current work authorization in the United States.
  • Availability to work a flexible schedule, including holidays, weekends, and daytime/ evening shifts as needed.
Benefits
  • Competitive wage and commission opportunities.
  • 401k participation with full-time status.
  • Full-time benefits, including medical and dental.
  • Discounted spa services and retail.
  • Employee dry cleaning of uniforms.
  • Mentorship and continuous training.

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