Spa Operations Manager

1 day ago


New York, New York, United States Hard Rock Hotel and Casino Atlantic City Full time
Job Overview

As a key member of our Hard Rock Hotel and Casino Atlantic City team, the Spa Operations Manager will be responsible for delivering exceptional guest experiences in our luxurious spa facilities. This role requires a strong leader who can motivate and direct a team of spa professionals to provide top-notch service and ensure a positive guest experience.

Key Responsibilities
  • Lead and manage a team of spa employees to ensure excellent guest service and satisfaction.
  • Develop and implement strategies to drive revenue growth and increase guest loyalty.
  • Collaborate with other departments to ensure seamless guest experiences and promote cross-selling opportunities.
  • Monitor and maintain high standards of spa cleanliness and safety.
  • Investigate and resolve guest complaints in a timely and professional manner.
  • Prepare and analyze daily reports to identify trends and areas for improvement.
  • Stay up-to-date with industry trends and best practices to ensure our spa remains competitive and innovative.
Requirements
  • 3-5 years of customer service experience, with a minimum of 3 years of supervisory experience.
  • Prior luxury spa leadership experience is highly desirable.
  • A degree in Hospitality Management or a related field is preferred.

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and experienced leader who is passionate about delivering exceptional guest experiences, please submit your application.



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