Seasonal Service Ambassador

2 weeks ago


New York, New York, United States Neiman Marcus Full time
Job Description

A leading luxury retailer, Neiman Marcus, seeks a skilled Service Ambassador to deliver exceptional client experiences. With a rich history of showcasing high-end fashion, the company is committed to providing a seamless and personalized experience for its discerning clients.

Key Responsibilities
  • Provide Service Excellence by greeting clients warmly, engaging in conversation, and determining the best next step to ensure a seamless experience.
  • Manage escalated customer issues, partnering with in-store leadership when required.
  • Assist with returns, curbside pickup, buy online/pick up in-store, change requests, and other duties as assigned.
  • Promote in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, and valet.
Requirements
  • Minimum 1 year of experience in customer service or hospitality industries.
  • Proven ability to effectively promote products and services.
  • Familiarity with retail and mobile technologies.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
About Neiman Marcus

As a leading luxury retailer, Neiman Marcus is committed to delivering exceptional client experiences. With a rich history of showcasing high-end fashion, the company is dedicated to providing a seamless and personalized experience for its discerning clients. We offer a comprehensive range of benefits, including medical, dental, and vision benefits, disability benefits, paid parental leave, and retirement savings plan. We are an equal opportunity employer and welcome applications from diverse candidates.

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