Desktop Support Specialist
4 days ago
We are seeking a skilled Desktop Support Technician II to join our team at ApTask. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities- Provide technical support to clients via phone, email, or in-person, resolving a broad range of technical issues related to network infrastructure and internal desktop systems.
- Diagnose and troubleshoot technical problems, providing timely and effective solutions to minimize customer downtime.
- Collaborate with PC Refresh technicians to ensure seamless deployment of new systems, providing technical leadership and support as needed.
- Monitor and analyze product failure trends, service issues, and other technical data to identify areas for improvement.
- Prepare and present regular reports to management on technical performance and service delivery.
ApTask is a leading global provider of workforce solutions and talent acquisition services. As an African American-owned and Veteran-certified company, we are dedicated to shaping the future of work. Our comprehensive suite of services includes staffing and recruitment solutions, managed services, IT consulting, and project management. We prioritize excellence, collaboration, and innovation, providing unparalleled opportunities for professional growth and development.
RequirementsTo be successful in this role, you will need to have excellent technical skills, strong communication and problem-solving abilities, and a customer-centric approach. You will also need to be proactive, adaptable, and able to work effectively in a fast-paced environment.
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Desktop Support Specialist
4 weeks ago
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Desktop Support Specialist
7 days ago
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Desktop Support Specialist
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Desktop Support Specialist
1 week ago
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Desktop Support Specialist
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