Desktop Support Specialist
1 week ago
AA2IT is seeking a skilled Desktop Tech to join our team. As a Desktop Tech, you will be responsible for providing technical leadership and support for PC Refresh technicians, including scheduling and monitoring PC Refresh tickets.
Key Responsibilities:
- Provide technical leadership and support for PC Refresh technicians
- Follow PC Refresh/IMAC Best Practice to optimize efficiency and effectiveness of the PC Refresh deployment process
- Assist with onboarding and training of new PC Refresh technicians
- Monitor calls, incidents, and requests using client-provided ServiceNow tool
- Present Refresh status/performance to management on a weekly basis
Requirements:
- 12-24 months of experience in Enterprise IMAC and Install and Ship
- A+ certification
- Associate degree or equivalent, related experience
Work Schedule:
Monday to Friday, 7:30am-4:30pm. No overtime or on-call required.
How to Apply:
Please submit your resume with the following clarification:
- Number of years of Enterprise IMAC and Install and Ship experience
- A+ certification status
- MM/DD of Birth and last 4 of Social Security number
- Commute details, including distance from 341 White Ponds Dr. Akron OH and daily timing
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