IT Support Specialist

4 weeks ago


Akron, Ohio, United States BlueWave Solutions Full time
Job Title: 1st-Level Support

We are seeking a skilled and service-oriented IT professional to join our team as a 1st-Level Support specialist. As a key member of our support team, you will be responsible for providing timely and effective technical assistance to our clients.

Key Responsibilities:
  • Provide 1st-level support via telephone, email, and ticket system
  • Analyze and resolve simple IT problems, including password resets, software installations, and connectivity issues
  • Evaluate and escalate more complex problems to 2nd-level support or specialized teams
  • Log interactions and update knowledge databases
  • Identify recurring problems and forward them to the appropriate parties
Requirements:
  • Completed education with a focus on IT or comparable qualifications
  • Thorough knowledge of hardware and software
  • Fluent German language skills

We offer a competitive salary, job security, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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