IT Support Specialist

3 weeks ago


Akron, Ohio, United States Goodwillakron Full time
About Goodwillakron

Goodwillakron is a leading organization in the field of employment and career development. Our mission is to provide opportunities for individuals to prepare for, find, and retain employment.

Job Summary

We are seeking an IT Support Specialist to join our team. The successful candidate will be responsible for maintaining and troubleshooting computers, servers, operating systems, software, printers, and networks across the agency.

Key Responsibilities
  • Maintain all telecommunications equipment for maximum availability.
  • Provide 24/7 support for all IT software, hardware, and telephone systems.
  • Maintain a documented backup for all data systems.
  • Facilitate the recognition of data requirements and create user-oriented solutions to data gathering, storage, and reporting.
  • Maintain all system hardware and software documentation and licensing.
  • Respond to user requests for information, assistance, and problem resolution.
  • Train and/or facilitate training for users in general system utilization, procedures, IT security, and specific applications.
Requirements
  • Degree in Computer Science or equivalent experience.
  • MCSA or MTA; A+ or Net+ preferred.
  • Experience with Microsoft Office suites, current and previous versions of Microsoft Windows, servers, desktop PCs, laptops, tablets, software/hardware troubleshooting/installation.
  • Experience with phone, network, and POS systems and support a plus.
  • Able to work flexible hours including evening and weekends as needed.


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