Senior Technical Support Specialist

3 weeks ago


Akron, Ohio, United States ETC Techsolutions LLC Full time
Job Title: Senior Technical Support Specialist

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at ETC TechSolutions LLC. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, ensuring their technology needs are met and exceeded.

Job Responsibilities:
  • Troubleshoot and resolve complex technical issues related to Microsoft Azure services and configurations.
  • Provide technical support for Microsoft Windows and Office applications, including troubleshooting and resolving issues related to current and previous versions.
  • Support and troubleshoot Microsoft Windows Server, including all supported operating systems.
  • Address network, VOIP, and internet issues, as well as provide support for peripherals such as printers and scanners.
  • Provide support for line-of-business applications and mission-critical hardware.
  • Support Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy.
  • Provide Level 3 support for backups, antivirus, web filtering, and spam filtering.
  • Provide Level 3 support for common business applications, including QuickBooks and email.
  • Conduct end-user training for support requests.
  • Assist with pre-sales technical support and project implementation.
Requirements:
  • Bachelor's Degree and/or 3-5 years of experience in the IT industry.
  • At least one relevant IT certification, such as A+, MCP, Network+, Security+, or ITIL Foundations.
  • Ability to communicate technical information to non-technical end-users.
  • Prioritize daily tasks and meet due dates.
  • Ability to multitask and adapt to changes quickly.
  • Willingness to work overtime as needed.
  • Ability to lift standard computer equipment.
  • Reliable transportation.
  • Maintain a clean and organized office workspace.
Benefits:
  • Training and development opportunities.
  • Access to a company vehicle.
  • Paid holidays and PTO time.
  • A fun work environment with opportunities for growth.


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