Desktop Support Specialist

2 weeks ago


Akron, Ohio, United States Tata Consultancy Services Full time
Job Description

We are seeking a highly skilled Desktop Management professional to join our team at Tata Consultancy Services.

Key Responsibilities:
  • Provide technical support for end-users with desktop, laptop, and mobile equipment issues.
  • Monitor and manage ITSM tool queues to ensure timely resolution of tickets and requests.
  • Troubleshoot and resolve software issues for applications used in the client environment.
  • Assist end-users with audio, video, and conferencing device support during meetings and conferences.
  • Coordinate with third-party vendors for break-fix and configuration issues.
  • Perform office moves for individuals or departments as requested by the client.
Requirements:
  • 5+ years of experience in desktop management and support.
  • Strong understanding of IT infrastructure, network infrastructure, and Microsoft Windows OS family.
  • Ability to troubleshoot desktop, laptops, printers, WiFi, and audio/video devices.
  • Experience with image deployment tools like SCCM, MDT, and Ghost.
  • Knowledge of application deployment tools such as SCCM and Intune.
  • Good understanding of desktop and laptop configuration.
  • Basic understanding of network devices like Cisco switches, routers, and wireless access points.
  • Excellent communication skills.
What We Offer:

As a Desktop Management professional at Tata Consultancy Services, you will have the opportunity to work with a dynamic team and contribute to the success of our clients.



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