IT Support Specialist
2 weeks ago
IT Support Specialist – Software Deployment & Management
We are seeking a dedicated IT Support Specialist to join our team. The ideal candidate will be responsible for providing comprehensive technical assistance for computer systems and ensuring the smooth operation of software applications.
Key Responsibilities:
- Deliver expert technical support for various computer systems.
- Oversee the inventory management of commercial off-the-shelf (COTS) software.
- Facilitate the deployment of software updates across desktops and devices.
- Diagnose and resolve issues related to applications and desktop software.
Qualifications:
- A minimum of an Associate Degree in Information Technology or a related discipline.
- At least 3 years of experience in helpdesk support.
- Possession of IAT II Certification – Security+ CE or an equivalent credential.
- Familiarity with software deployment tools such as SCCM, MECM, JAMF, or similar platforms.
This role is essential for maintaining the operational efficiency of our IT infrastructure and supporting our commitment to excellence in service delivery.
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