Technical ITSM Specialist

4 weeks ago


Tempe, Arizona, United States MUFG Full time

Are you passionate about creating efficient workflows, improving user experiences, and solving complex business challenges? Look no further than MUFG Americas' ServiceNow IT Service Management Developer position. As a key member of our platform delivery and services team, you will play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities.

Responsibilities

You will serve as the technical subject-matter-expert and platform architect for ServiceNow platform, responsible for the development and sustained support of multiple products. This includes providing technical stewardship and leading the transformation of our IT Service Management platform while supporting current state.

You will collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities, design, develop, test, implement, and support ServiceNow ITSM capabilities, analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements, and engage in day-to-day operational support and continuous capability improvement.

Requirements
  • 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade, and continuous improvement
  • Experience with one or more ServiceNow platform implementation
  • Understanding of ServiceNow data model, tables, and relationships
  • Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request, and Knowledge Management
  • Strong technical hands-on experience with GRC and IT Operations Management required
Benefits

As a member of our team, you will receive a competitive salary, comprehensive health and wellness benefits, retirement plans, educational assistance, training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.



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