IT Support Specialist

4 days ago


Tempe, Arizona, United States Amazon Full time
Job Overview

We are seeking a skilled IT Support Specialist to join our team at Amazon IT Services. As an IT Support Specialist, you will be responsible for providing technical support and assistance to Amazon Corporate employees.

Estimated Salary Range

The estimated salary range for this position is between $60,000 - $90,000 per year, depending on experience and qualifications.

Job Description

Key Responsibilities:

  • Provide technical support and assistance to Amazon Corporate employees via phone, email, and in-person visits.
  • Troubleshoot and resolve technical issues with hardware, software, and network equipment.
  • Collaborate with internal teams to drive continuous improvement of the customer experience.
  • Maintain accurate records of incidents and resolutions.
  • Develop and maintain knowledge of relevant IT policies and procedures.
Required Skills and Qualifications

Basic Qualifications:

  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
  • 2+ years of troubleshooting in a multi-user high availability environment experience.
  • 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
  • 1+ years of IT client, server, and network service delivery experience.
  • 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
  • 2+ years of supporting and maintaining a corporate network environment experience.
  • High school or equivalent diploma.
Preferred Qualifications

PREFERRED QUALIFICATIONS:

  • 2+ years of computer networking experience.


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