Customer Success Advocate
7 days ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Success Partner at Blue Yonder. As a key member of our customer success team, you will be responsible for ensuring our customers achieve maximum value from our products and services.
Key Responsibilities- Develop and Execute Account Plans: Collaborate with cross-functional teams to create and deliver account plans that drive business growth and customer satisfaction.
- Identify and Pursue Cross-Sell and Upsell Opportunities: Proactively identify opportunities to increase revenue and expand our offerings to customers.
- Build and Maintain Customer Relationships: Foster strong relationships with key stakeholders at our customers' organizations to ensure a seamless and successful customer experience.
- Stay Up-to-Date on Industry Trends and Developments: Continuously monitor industry trends and developments to stay ahead of the curve and provide valuable insights to customers.
- Drive Adoption and Value: Conduct regular business reviews to ensure customers are achieving their desired outcomes and provide guidance on how to maximize the value of our products and services.
- Communicate ROI and Value: Effectively communicate the return on investment (ROI) and value of our products and services to customers, both internally and externally.
- Act as a Customer Advocate: Serve as a voice for our customers within Blue Yonder, working closely with cross-functional teams to ensure their needs are met.
- Improve Customer Satisfaction and Retention: Develop and implement strategies to improve customer satisfaction and retention, while also identifying and mitigating potential risks.
- Nurture Customer Reference Status: Work with customers to identify opportunities for reference status and provide support to help them achieve this goal.
- Coordinate with Sales Teams: Collaborate with sales teams to identify and pursue cross-sell and upsell opportunities that will drive business growth and customer satisfaction.
- Oversee Customer Escalations: Manage customer escalations related to value, consumption, and adoption, and work closely with internal teams to resolve issues.
- Provide Customer Feedback: Gather and provide customer feedback to product management, sales, and marketing teams to inform product development and go-to-market strategies.
- Competitive Salary and Bonus Plan: A competitive salary and bonus plan that rewards performance and drives business growth.
- Access to Market-Leading Tools and Technology: The opportunity to work with cutting-edge tools and technology that will help drive your success.
- Flexible Remote Working: The flexibility to work remotely and maintain a healthy work-life balance.
- Ownership of the Customer Experience: The opportunity to own and drive the customer experience on your assigned accounts.
- Professional Development and Growth: The chance to learn and grow with a leading company in the supply chain industry, with opportunities for career advancement and professional development.
- 8-10 Years of Experience in Customer-Facing Roles: A proven track record of success in customer-facing roles, with a strong understanding of the supply chain industry.
- Experience Working with Complex Customers: Experience working with complex, multi-divisional, and multi-geographical customers.
- Clear Executive Presence and Excellent Communication: Strong communication and interpersonal skills, with the ability to effectively communicate with customers, stakeholders, and internal teams.
- Ability to Identify Critical Items and Communicate Effectively: The ability to identify critical items in ambiguous situations and communicate them effectively to stakeholders.
- Passion for the Supply Chain Industry: A genuine passion for the supply chain industry and a desire to drive business growth and customer satisfaction.
- Experience Working with Cross-Functional Teams: Experience working with cross-functional teams, including sales, product, and delivery teams.
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