Customer Success Manager

7 days ago

Dallas, Texas, United States AireSpring Full time
Job Description

AireSpring is seeking a highly skilled and experienced professional to fill the role of Manager of Dedicated Project Management. This position will play a key role in the growth and expansion of the Dedicated team at AireSpring.

Key Responsibilities:

  • Lead the Dedicated team to ensure successful delivery of the AireSpring solution to customers.
  • Evaluate, implement, and support the Dedicated team to ensure success with customers, partners, and AireSpring Channel Managers.
  • Advocate for and support Dedicated customers during the operational experience, anticipating needs and addressing all requests in an effective and efficient manner.
  • Subject matter expert for customer and internal SLA's, operational processes, and ongoing plans to support accurate expectation settings with customers and cross-functional teams.
  • Identify and communicate key operational and customer process gaps. Provide direction and support to resolve.
  • Manage conflict and ensure the team's processes and tasks are carried out efficiently.
  • Maintain positive relationships with team, customers, and partners.
  • Provide upper management and AireSpring executive teams required reports regarding the Dedicated team and projects.
  • Have a strong understanding of the AireSpring product set and services and assist both the customer in decision making and strategy for deployment as well as the Dedicated team.
  • Regular interaction with the different teams within Service Delivery and AireSpring as well as the customer's technical teams will be required to assist customers with questions/issues should they arise.
  • This role will rely heavily on an individual's ability to independently manage difficult scenarios in a professional manner.
  • This individual must be prepared to assist with managing escalations to resolve issues on the customer's behalf. This may sometimes require involvement with groups outside of the service delivery organization.
  • Multi-tasking, quick decision making, and strong customer-centric mindset are essential to success in this position.
  • This individual will need to be familiar with all escalation paths and be able to utilize them for assistance to ensure the customer experience remains positive should escalation be required.

Requirements:

  • BA or BS degree desired.
  • Minimum of three (3) years managing a team of 10+ required.
  • Minimum of five (5) years project management of voice, data and/or internet industry experience required.
  • Any equivalent combination of education and experience, with additional experience substituting for the required college level training or a year for year basis.

Necessary Knowledge, Skills, and Abilities:

  • Basic computer, keyboard, and mouse utilization, including various software applications, internal order database management systems, high-level of MS Word and MS Excel.
  • Fundamental working understanding of voice, data, and internet customer application requirements.
  • Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change.
  • Trained in product and/or project management best practices, procedures, and tools.
  • Demonstrated analytical and problem-solving ability for issue resolution.
  • Must be comfortable working in an accountable environment.
  • Highly organized, must be able to handle multiple tasks with speed and accuracy.
  • Must be capable of prioritizing activities and scheduling to obtain effective results.
  • Excellent customer and vendor relationship management skills.
  • Ability to work independently.
  • Strong oral, written communication, and presentation skills.
  • Must possess strong time management skills.
  • Demonstrate analytical capabilities with attention to detail.
  • Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced environment.
  • Must have a strong work ethic.

  • Customer Success Manager

    2 hours ago

    Dallas, Texas, United States Draeger Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Draeger. As a key member of our organization, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our products and services.Key ResponsibilitiesCustomer Advocacy:...

  • Customer Success Manager

    7 days ago

    Dallas, Texas, United States Draeger Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Draeger. As a key member of our organization, you will be responsible for ensuring the success of our Neonatal Care Solutions line by providing exceptional support to our customers.Key ResponsibilitiesCustomer Advocacy: Act as the customer's advocate to drive business...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Sana Commerce Full time

    Company DescriptionAt Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with...

  • Customer Success Manager

    2 weeks ago

    Dallas, Texas, United States Avetta Full time

    OverviewAvetta's innovative SaaS platform bridges the gap between leading organizations and qualified suppliers, contractors, and vendors. We provide unparalleled visibility to businesses through advanced cloud technology and insightful human analysis, promoting sustainable growth for both companies and their supply chains.Position SummaryThe Client...

  • Cybersecurity Customer Success Manager

    2 weeks ago

    Dallas, Texas, United States Cyberbit Full time

    Cyberbit Range is a leading global cybersecurity training platform, serving Fortune 500 companies, universities, government agencies, and military organizations. Our innovative platform utilizes real-world attacks and reverse-engineered malware within a virtual corporate network, enabling users to hone their skills in defending against live threats using...

  • Customer Success Manager for Scaled Engagement

    2 weeks ago

    Dallas, Texas, United States Canary Technologies Full time

    About Canary TechnologiesCanary Technologies is a rapidly expanding enterprise in the hospitality technology sector, dedicated to providing hotels with cutting-edge solutions that enhance operational efficiency and improve guest satisfaction. Our primary offerings replace outdated systems in the hotel industry. With support from leading investors in Silicon...

  • Customer Success Advocate

    7 days ago

    Dallas, Texas, United States Blue Yonder Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Partner at Blue Yonder. As a key member of our customer success team, you will be responsible for ensuring our customers achieve maximum value from our products and services.Key ResponsibilitiesDevelop and Execute Account Plans: Collaborate with...

  • Customer Success Director

    4 weeks ago

    Dallas, Texas, United States CAE Full time

    About This Role About This RoleThe Customer Success Director plays a pivotal role in shaping the strategic direction for managing the interface between Customers, Operations, and Sales for all training events across the Americas. This position oversees the Account Executive (AE) team, which serves as the primary point of contact for both existing and newly...

  • Senior Manager of Customer Success, Strategic Accounts

    2 weeks ago

    Dallas, Texas, United States Amazon Full time

    Position Overview: The Strategic Account Services (SAS) division is in search of a Senior Manager of Customer Success to redefine the trajectory of our program. The Senior Manager will be pivotal in fostering business expansion for some of the most significant Sellers on the Amazon platform, ensuring their satisfaction by providing exceptional service...

  • Customer Success Representative

    5 days ago

    Dallas, Texas, United States Force Brands Full time

    **Job Summary**The Customer Success Specialist at Force Brands is responsible for ensuring the operational success of our customers within their coverage area. This is a hands-on field role that requires engaging with existing and new customer store teams, working across multiple functional areas such as food safety and quality, training, hardware, software,...

  • Customer Success Representative

    7 days ago

    Dallas, Texas, United States Force Brands Full time

    **Job Summary**The Customer Success Specialist role at Force Brands is a dynamic and challenging position that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a key member of our team, you will be responsible for ensuring the operational success of our customers within their coverage area.**Key...

  • Customer Success Representative

    1 month ago

    Dallas, Texas, United States AMN Healthcare Inc. Full time

    Job DescriptionWelcome to AMN Healthcare: Where Your Career Becomes the Next Big Success StoryEver wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for...

  • SaaS Customer Success Specialist

    2 weeks ago

    Dallas, Texas, United States Sana Commerce Inc Full time

    Position Overview:As a Customer Success Manager at Sana Commerce Inc, you will take charge of a diverse portfolio of approximately 35 B2B clients across North America.Key Responsibilities:1. Cultivate and sustain strong, long-lasting relationships with your clients.2. Develop tailored success strategies and conduct comprehensive Business Reviews aimed at...

  • Lead Customer Success Strategist

    2 weeks ago

    Dallas, Texas, United States Grundfos Full time

    Contract Type: Full-TimeEmployment Type: RegularAre you passionate about addressing global water and climate issues while advancing your career in a leading organization? If so, we have an exciting opportunity for you.Position Overview:Grundfos is seeking a Senior Customer Success Manager to help establish and shape our newly formed Customer Success...

  • Lead Customer Success Strategist

    2 weeks ago

    Dallas, Texas, United States Quisitive Full time

    Overview:At Quisitive, we pride ourselves on our high-performing team and the challenging projects we undertake. As a leading global Microsoft services partner, we are committed to delivering innovative solutions that make a significant impact on our clients' businesses.About Quisitive:Founded in 2016, Quisitive has rapidly grown to become a publicly traded...

  • Senior Customer Success Strategist

    2 weeks ago

    Dallas, Texas, United States Acqueon Full time

    About AcqueonAcqueon specializes in conversational engagement software that empowers customer-focused brands to orchestrate campaigns and proactively connect with consumers through voice, messaging, and email channels. Utilizing a robust data platform, statistical and predictive models, and intelligent workflows, Acqueon enables enterprises to unlock the...

  • Customer Success Specialist

    2 weeks ago

    Dallas, Texas, United States Allied Stone, Inc. Full time

    POSITION SUMMARY:The Customer Success Specialist is dedicated to providing outstanding support to our clients following the installation of our products. This role demands a strong focus on customer satisfaction, excellent communication skills, and teamwork with internal departments to ensure a seamless client experience.Key Responsibilities:Delivering a...

  • Client Success Manager

    7 days ago

    Dallas, Texas, United States Corgan Full time

    About the RoleCorgan is seeking a highly skilled Business Facilitator to join our Data Centers team. As a key member of our team, you will be responsible for coordinating, synthesizing, and integrating multiple aspects of our Sector programs, processes, and procedures.Key ResponsibilitiesCoordinate and integrate multiple aspects of Sector programs,...

  • Client Success, Account Manager

    1 month ago

    Dallas, Texas, United States Clinitiative Health Research Full time

    Clinitiative Health Research is a pioneering force in the clinical trial industry. Based in the United States with a global reach, we are at the forefront of connecting top-tier pharmaceutical companies and Clinical Research Organizations (CROs) with the most distinguished principal investigators and clinical research sites. Our mission is to significantly...

  • Client Success Manager, Mississippi

    2 weeks ago

    Dallas, Texas, United States Imagination Station Inc Full time

    Position OverviewCompany: Imagination Station IncJob Title: Client Success Manager, MississippiLocation: Candidates must be based in Mississippi; approximately 50% travel required within the state.Employment Type: Full-Time, RemoteAbout Us:Imagination Station Inc is at the forefront of AI-driven educational solutions, dedicated to enhancing learning...