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Customer Service Representative

2 months ago

Dallas, Texas, United States FASTSIGNS #15001 Full time
Job Overview

We are seeking a dedicated Customer Service Representative to enhance our sales team at FASTSIGNS #15001. This role is perfect for individuals who thrive in a dynamic environment and enjoy engaging with customers.

Key Responsibilities

The successful candidate will be responsible for:

  • Responding to customer inquiries through various communication channels.
  • Processing customer payments efficiently.
  • Collaborating with clients to identify their signage and graphic requirements.
  • Building and nurturing customer relationships.
  • Identifying potential leads for our external sales team.
  • Ensuring customer satisfaction through follow-ups.
  • Maintaining a welcoming lobby area.
Qualifications

Ideal candidates should possess:

  • A friendly and approachable demeanor.
  • Excellent communication skills, both verbal and written.
  • Strong computer proficiency.
  • A proactive attitude towards learning.
  • Ability to manage multiple tasks effectively.
  • Exceptional time management skills.
  • A collaborative spirit.
  • Familiarity with G Suite applications is advantageous.
  • A background in graphic design is highly preferred.
  • Experience in the sign or printing industry is beneficial.
Benefits

We offer a comprehensive benefits package that includes:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) plan with company matching
  • Performance-based bonuses
  • Paid time off
  • Paid holidays

This position is not merely an entry-level role; it serves as a stepping stone for individuals seeking career advancement and personal development within the industry.