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Customer Service Representative

2 months ago

Dallas, Texas, United States FASTSIGNS #15001 Full time
Job Overview

We are seeking a dedicated Customer Service Representative to enhance our sales team at FASTSIGNS #15001. This role is ideal for individuals who thrive in a vibrant, fast-paced setting and enjoy engaging with customers across various platforms.

Key Responsibilities

The successful candidate will be responsible for:

  • Managing and responding to customer inquiries through multiple channels.
  • Processing customer transactions efficiently.
  • Collaborating with clients to identify and address their signage and graphic needs.
  • Building and nurturing long-term customer relationships.
  • Identifying potential leads for the external sales team.
  • Ensuring customer satisfaction through follow-ups.
  • Maintaining an organized and welcoming reception area.
Qualifications

Ideal candidates will possess:

  • A friendly and approachable personality.
  • Excellent verbal and written communication skills.
  • Proficiency in computer applications.
  • A proactive attitude towards learning and development.
  • Strong multitasking abilities.
  • Effective time management skills.
  • A collaborative spirit and ability to work within a team.
  • Familiarity with G Suite applications is advantageous.
  • A background in graphic design is highly desirable.
  • Experience in the sign or printing industry is beneficial.
Benefits Offered

We provide a comprehensive benefits package that includes:

  • Health, Dental, and Vision Insurance.
  • 401(k) plan with company matching.
  • Performance-based bonuses.
  • Paid time off and holidays.

This position is not merely an entry-level role; it serves as a pivotal stepping stone for individuals aspiring to grow their careers and achieve personal development within the industry.