Healthcare Account Manager
2 weeks ago
Overview:
At Quest Diagnostics, we are dedicated to providing solutions that empower both patients and healthcare professionals. Our diagnostic testing, information, and services are crucial for informed healthcare decisions, often involving significant implications that require sensitivity and a commitment to service. Our mission is to offer clarity and hope.
Our Sales Teams represent the face of our organization, and we prioritize their development and support. With a robust customer base, you will enjoy the flexibility and autonomy to manage your schedule while representing a well-established and trusted brand. The potential for repeat business and referrals is substantial, complemented by excellent support, competitive compensation, and comprehensive benefits.
Position Summary:
The Healthcare Account Manager plays a vital role in driving growth and profitability within assigned territories by delivering exceptional service and resolving issues. This position does not entail ownership of specific accounts within the designated area, necessitating close collaboration with Physician Account Executives to foster a cooperative selling approach.
Key Responsibilities:
- Conduct ongoing business reviews to assess service, logistics, and supply needs of accounts.
- Maintain strong relationships with existing clients to ensure customer retention.
- Drive growth within assigned Key Accounts.
- Identify and pursue opportunities for up-selling and cross-selling in partnership with Physician Account Executives or Specialty Account Executives.
- Collaborate with Physician Account Executives to address account-specific service challenges.
- Work with the Customer Solutions Group to prioritize and resolve customer service issues.
- Escalate unresolved service issues as necessary.
- Utilize available tools and resources, including data analytics, sales portals, and regional support.
- Provide ongoing education to clients regarding new technologies and laboratory testing.
- Ensure compliance with company policies and regulatory requirements.
- Complete all administrative tasks accurately and promptly.
- Maintain effective communication with Physician Account Executives and clients.
Qualifications:
Required Experience:
Three to four years in sales or account management.
Knowledge:
Understanding of the healthcare industry and business economics.
Skills:
- Proven ability to build and maintain strong customer relationships; excellent planning and organizational skills.
- Exceptional oral and written communication and presentation abilities.
- Proficient in Microsoft Office Suite and other relevant software.
Education:
Bachelor's Degree Required.
This position offers a competitive salary plus commission structure.
Equal Employment Opportunity:
Quest Diagnostics is committed to equal employment opportunities. We recruit, hire, and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.
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