Used Vehicle Acquisitions Manager

2 weeks ago


Jericho, New York, United States Westbury Jeep Chrysler Dodge Inc Full time
Job Description

Company Overview

Westbury Jeep Chrysler Dodge Inc is a leading automotive dealership that values exceptional leadership and customer-focused culture. Our team is dedicated to providing a professional work environment, continuous training, and opportunities for growth.

Our Mission

We strive to create exceptional value and experiences for every customer, surpassing our competitors. Our goal is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Job Summary

The Automotive Acquisition Specialist will engage with consumers interested in selling their current vehicles. This role requires strong communication skills, attention to detail, and a commitment to customer satisfaction.

Key Responsibilities

  • Communicate with incoming customers to understand their vehicle appraisal needs.
  • Appraise vehicles brought into the store, ensuring accurate valuations and efficient processing.
  • Manage all Auto Trader leads, prioritizing timely responses and follow-up.
  • Manage all Kelly Blue Book CASH offer leads, ensuring seamless integration with our CRM tool.
  • Update the CRM tool with current prospects, maintaining accurate records and tracking progress.
  • Offer test drives to all prospects, adhering to dealership procedures for identification and documentation.
  • Utilize the dealership follow-up system, ensuring consistent communication and follow-through.
  • Demonstrate a strong commitment to customer satisfaction, resolving issues promptly and professionally.
  • Set personal income goals aligned with dealership productivity standards, devising strategies to achieve them.
  • Participate in sales training courses as directed by management, enhancing skills and knowledge.
  • Maintain a prospect development system, tracking progress and identifying areas for improvement.
  • Evaluate daily, weekly, monthly, and yearly actions to improve time management and planning.
  • Maintain a professional appearance, adhering to dealership dress code and standards.
  • Appraise and handle lease returns, ensuring efficient processing and customer satisfaction.
  • Manage inventory, maintaining accurate records and optimizing stock levels.
  • Handle ROs (Repair Orders) and details, ensuring timely completion and customer satisfaction.
  • Provide vehicle descriptions and manage certification labels, ensuring accuracy and compliance.

Requirements

  • Valid Driver's License
  • 2+ years of previous experience
  • 1 year of dealership setting experience

Benefits

  • Medical and Dental Insurance
  • 401(k) Retirement Plan
  • Employee Discounts on Vehicle Purchases, Parts, and Service
  • Paid Time Off
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
  • Comprehensive Employee Recognition Programs
  • Opportunities for Career Advancement
  • Professional Development Assistance

Schedule

Monday to Friday

Supplemental Pay Types

Bonus Pay Commission Pay



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