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Healthcare Customer Support Specialist

2 months ago

Montgomery, Alabama, United States Jackson Hospital Full time

Position Overview
The Patient Care Advocate plays a crucial role in managing and facilitating the bedside discharge medication delivery program for designated units and patients.

Essential Functions
Reasonable accommodations may be made to assist individuals with disabilities in performing the core responsibilities of this role.

Qualifications
Education and Experience:
- A high school diploma or equivalent is required, along with a minimum of one year of experience in customer service. Experience as a pharmacy technician is preferred.

Language Proficiency:
- Capable of reading and interpreting documents such as safety regulations, operational instructions, and procedural manuals. Must be able to communicate effectively with customers and team members.

Mathematical Skills:
- Proficient in basic arithmetic operations including addition, subtraction, multiplication, and division across various units of measurement, utilizing whole numbers, fractions, and decimals.

Reasoning Skills:
- Able to apply common sense and understanding to execute instructions provided in written, oral, or diagrammatic formats. Competent in addressing issues involving multiple concrete variables in standardized scenarios.

Technical Skills:
- Familiarity with pharmacy software, Microsoft Word, and internet navigation is essential.