Technical Support Engineer

2 weeks ago

Washington, United States CODICE Full time

Position Overview

The Technical Support Engineer/Network Operations Specialist is essential in delivering comprehensive technical assistance to users, diagnosing various hardware and software challenges, and ensuring the seamless operation of network services. This position demands expertise in resolving technical support issues, guiding users, and managing fundamental database administration tasks.

As an IT Support Analyst, you will be pivotal in maintaining the effective operation of computer systems and databases, troubleshooting technical problems, and providing user support. Your skills in technical troubleshooting, network management, and proactive assistance will be crucial in sustaining a stable and efficient IT environment for CODICE.

Proficiency in computer hardware and software is necessary. Organizational skills and adaptability are vital, along with the capacity to handle multiple tasks, meet deadlines, and collaborate within a team. Excellent verbal and written communication abilities are also required.

Key Responsibilities

  • Identify, investigate, and resolve technical support challenges related to email, computer directories, and standard desktop applications.
  • Act as the primary contact for troubleshooting network applications, hardware/software PC, and printer issues.
  • Deliver IT support services via phone and in-person, addressing inquiries and problems related to computer systems, software, and hardware.
  • Oversee the daily performance of computer systems, ensuring their smooth operation.
  • Provide desktop support for MS Office and Windows OS, troubleshooting issues and offering necessary assistance.
  • Assist users in effectively utilizing various software applications through functional application support.
  • Demonstrate proactive support by identifying problems or opportunities for system and process improvements.
  • Evaluate existing IT systems and business models; analyze business enhancement processes; design innovative technology-based solutions.
  • Enhance network performance by monitoring performance, troubleshooting network issues and outages, scheduling upgrades, and collaborating with network architects on optimization.
  • Contribute to network security efforts by establishing and monitoring security enforcement policies and defining network access.
  • Participate in deploying firewalls and various security monitoring tools and appliances.
Education and Experience Requirements
  • Bachelor's degree in computer science, information systems, or a relevant technical field, or an equivalent combination of education and related IT experience.
  • A minimum of five (5) years of experience in technical support and/or network administration.
  • Proficiency in troubleshooting hardware and software issues, resolving technical problems, and providing user support.
  • Basic understanding of networks and experience in addressing related issues.
  • Strong knowledge and hands-on experience with MS Office and Windows OS support.
  • Familiarity with functional application support to assist users in effectively utilizing software applications.
  • Demonstrated ability to take initiative, provide proactive support, and identify opportunities for improvement.
  • Ability to collaborate with clients, understand their requirements, and recommend suitable solutions.
  • Experience with Windows 10/11, Windows Server general administration.
  • Active Directory administration experience.
  • Knowledge of local area networks (LAN).
  • Experience with computer hardware installation, configuration, and maintenance.
  • Understanding of computer communication systems (TCP/IP, DNS, etc.).

Work Environment

This position requires onsite presence five days a week.

  • **Technical Support Specialist**

    2 days ago

    Washington, United States Systems Planning & Analysis, Inc. Full time

    **Job Summary**We are seeking a highly skilled **Technical Support Specialist** to join our team at Systems Planning & Analysis, Inc. as a **Junior Software Developer**. As an **IT Support Engineer**, you will provide technical and programmatic support to an Aegis Baseline Manager within the IWS 1.0 Aegis Development directorate (IWS 1 AD).**Key...

  • Technical Support Engineer

    2 months ago

    Washington, United States Eliassen Group Full time

    Deskside Support Engineer with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management,...

  • Technical Support Engineer

    2 months ago

    Washington, United States Eliassen Group Full time

    Deskside Support Engineer with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management,...

  • Technical Support Specialist

    2 weeks ago

    Washington, United States THRIVE LLC Full time

    About Thrive LLC Thrive LLC is an innovative technology solutions provider specializing in Cloud Computing, Cybersecurity, Networking, Disaster Recovery, and Managed Services. Our vibrant corporate culture, exceptional engineering talent, and customer-focused approach distinguish us in the industry. We seek individuals who aspire to develop their skills and...

  • IT Technical Support

    3 months ago

    Washington, United States Go intellects Inc Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryJob Description:*Hybrid position - must be willing to come on-site in DC*Complete Description:Responsibilities-Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications...

  • Lead Technical Engineer

    1 week ago

    Washington, Washington, D.C., United States Department of The Navy Full time

    Position Overview: As a pivotal figure within the Department of the Navy, you will tackle complex technical challenges, acting as the liaison with NAVSEA 05 ship design managers and technical warrant holders. Your role will involve interfacing with industry as the Program's technical lead.Key Responsibilities:Resolve technical issues related to Life Cycle...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Go intellects Inc Full time

    Job Title: IT Technical Support SpecialistCompany Name: Go Intellects IncBenefits:Attractive compensation packageJob Overview:*This is a hybrid role requiring occasional on-site presence*Key Responsibilities:Offer expert guidance and technical expertise for IT support operationsEnsure that the design of technical support environments adheres to industry...

  • Technical Support Specialist

    2 weeks ago

    Washington, United States DigiTran Technologies Inc. Full time

    DigiTran Technologies Inc. is actively looking for a Computer User Support Specialist to enhance our dedicated team of professionals. The successful candidate will be integrated into our Information Technology Service Desk Support and Engineering Services Program. This role is pivotal in delivering technical support to our users, addressing inquiries, and...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States CHANGING TECHNOLOGIES Full time

    Job OverviewWe are seeking a dedicated Technical Support Analyst to join our team at CHANGING TECHNOLOGIES. This role is essential in ensuring that our users receive top-notch assistance and support.Key Responsibilities:Engage with users to identify and troubleshoot issues effectively.Facilitate a structured approach to problem management, encompassing...

  • Lead Technical Engineer

    1 week ago

    Washington, Washington, D.C., United States Department of The Navy Full time

    Position OverviewThis role involves addressing technical challenges within the Life Cycle Support (LCS) framework, serving as a liaison with ship design authorities and technical experts, while acting as the Program's technical lead in collaboration with industry partners.Key Responsibilities- Ensure compliance with technical contractual obligations and...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewPosition: Helpdesk SpecialistCompany: AHU Technologies IncLocation: RemoteRole Summary:The Helpdesk Specialist is responsible for providing exceptional technical support to users, ensuring efficient problem resolution and maintaining high levels of customer satisfaction.Key Responsibilities:Engage with users to understand and diagnose technical...

  • Technical Support Specialist

    3 days ago

    Washington, Washington, D.C., United States The National Academies of Sciences, Engineering, and Medicine Full time

    Job Summary:The National Academies of Sciences, Engineering, and Medicine is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical issues related to software, hardware, and network...

  • Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewPosition: Helpdesk SpecialistCompany: AHU Technologies IncLocation: Washington, DCRole Summary:The Helpdesk Specialist plays a crucial role in ensuring the smooth operation of IT services by providing exceptional support to end users. This position involves diagnosing and resolving technical issues while maintaining a high level of customer...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewAHU Technologies Inc is seeking a skilled Technical Support Specialist to enhance our Client Technical Support team. The ideal candidate will possess 6-10 years of relevant experience and will be responsible for diagnosing and resolving technical issues through effective communication with users.Key Responsibilities:Address and troubleshoot...

  • Technical Engineer

    2 weeks ago

    Washington, United States Three Saints Bay Full time

    Three Saints Bay, LLC, a prominent Federal Government Contractor, is in search of a Technical Engineer.Key Responsibilities:Provide expert engineering and scientific knowledge to enhance decision-making in Science and Technology investments, technology development, and readiness for transition.Areas of specialization include, but are not limited...

  • Lead Technical Engineer

    1 week ago

    Washington, Washington, D.C., United States Zero Point, Inc Full time

    Position OverviewLead Technical Engineer Opportunity at Zero Point, IncThe Lead Technical Engineer at Zero Point, Inc will play a crucial role in supporting the research, innovation, acquisition, and maintenance of various initiatives within the company. This position will require engagement in diverse tasks across multiple approved locations.Key...

  • Technical Solutions Engineer

    2 weeks ago

    Washington, United States ZF Group Full time

    Position OverviewWe are seeking a dedicated Technical Solutions Engineer to join our dynamic team, focusing on advanced braking systems. About the TeamThe Braking Systems Team is committed to delivering innovative solutions for electronically controlled brake systems, including ABS and EBS, as well as cutting-edge vehicle safety systems. Key...

  • Test Engineer/Technical Engineer

    2 weeks ago

    Washington, United States GBS Solutions Full time $85,000 - $100,000

    Job DescriptionJob DescriptionWe are actively recruiting for a Test Engineer/Technical Engineer. GBS offers Medical, Dental, Vision, 401k and 401k Match, STD, LTD and Life Insurance with Accidental Death and Dismemberment, Voluntary Life Insurance with Accidental Death and Dismemberment and Paid Time Off.GBS Solutions Corporation (www.gbssol.com) is an SBA...

  • Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewPosition: Helpdesk SpecialistCompany: AHU Technologies IncLocation: RemoteJob Responsibilities:Engage with users to identify and troubleshoot issues through effective communication.Ensure efficient management of problems, including identification, investigation, resolution, and follow-up.Oversee help desk operations and act as the primary contact...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job OverviewPosition: Technical Support SpecialistLocation: Washington DC / OnsiteMinimum Education: Bachelor's degree in Information Technology or a related discipline, or equivalent professional experience.Required Experience: 8 yearsInterview Process: Conducted via Webcam or In-PersonPosition Summary:AHU Technologies Inc is seeking to enhance its...