Housekeeping Operations Coordinator
2 weeks ago
THE ROLE:
The Housekeeping Operations Coordinator plays a crucial role in supporting the Housekeeping Department through various administrative tasks. This position involves preparing assignments for room attendants by generating reports, confirming room statuses, and identifying discrepancies. The coordinator prioritizes cleaning tasks and updates the status of rooms vacated by guests. Additionally, they document and address issues related to room discrepancies in collaboration with the Front Desk.
KEY RESPONSIBILITIES:
- Assist Housekeeping management with daily administrative duties, ensuring payroll documentation is accurate and addressing any inquiries from housekeeping staff.
- Maintain and update the list of 'Do Not Disturb' rooms, ensuring compliance with guest preferences.
- Facilitate daily pre-shift meetings by distributing assignments, reviewing VIP guests, addressing prior day issues, and recognizing team achievements.
- Organize materials for monthly meetings and manage lost and found items, ensuring proper documentation and return to guests.
- Act as a liaison among Housekeeping, Engineering, Front Office, and Laundry departments to coordinate maintenance needs and special requests.
- Ensure timely cleaning of vacant dirty rooms and manage urgent cleaning requests effectively.
- Report any maintenance or repair needs in guest rooms and public areas promptly.
- Handle guest complaints within the scope of authority and escalate issues to management when necessary.
YOUR PROFILE:
To excel in this role, we seek an individual who possesses strong interpersonal skills, thrives in problem-solving situations, and is dedicated to delivering exceptional service to our guests. The ideal candidate will demonstrate:
- Prior experience in office administration or general housekeeping.
- Familiarity with luxury hotel service standards and guest relations.
- Outstanding customer service and communication skills to engage with diverse guests effectively.
- Proficiency in Microsoft Office applications and the ability to learn hotel-specific software.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required.
OUR CULTURE:
As part of Noble House Hotels and Resorts, we pride ourselves on fostering a workplace that values diversity, equity, inclusion, and accessibility. We are committed to creating an environment where all team members can thrive and contribute their unique perspectives.
COMPENSATION AND BENEFITS:
We offer competitive compensation, health insurance benefits, hotel and restaurant discounts for team members and their families, a matching 401k plan after one year, on-demand pay options, paid time off, complimentary parking, and meals.
If you are passionate about providing outstanding guest experiences and being part of a collaborative team, we encourage you to consider this opportunity.
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