Automotive Service Advisor

4 weeks ago


Prosper, Texas, United States Penske Motor Group Full time

Position Overview:

Penske Motor Group is seeking a skilled Automotive Service Advisor to enhance our team. We are dedicated to providing exceptional service at our latest location.

Key Responsibilities:

  • Serve as the primary contact between customers and technicians, ensuring clear communication regarding service needs.
  • Manage the entire service process from customer arrival to vehicle return, ensuring a seamless experience.
  • Identify and recommend necessary maintenance and repair services to customers.
  • Provide accurate estimates for labor, parts, and accessories, ensuring transparency in the service process.
  • Maintain detailed and legible repair orders, ensuring all information is accurate and complete.
  • Communicate effectively with customers about any changes in service estimates or timelines.
  • Collaborate with the Parts department and technical staff to ensure timely service delivery.
  • Advise customers on vehicle care and the importance of regular maintenance.
  • Handle customer inquiries via phone, online, and in-person with professionalism.
  • Uphold a clean and organized workspace, maintaining a professional appearance at all times.

Qualifications:

  • High school diploma or equivalent, with a minimum of two years of automotive service experience.
  • Strong knowledge of vehicle products and warranties, with excellent communication skills.
  • Ability to work independently and as part of a team.
  • Proficient in using standard office equipment and software.
  • Valid driver's license with a safe driving record.

Physical Requirements:

Candidates must be able to stand, walk, and perform physical activities that require considerable use of arms and legs. The role may involve working in various weather conditions.

Why Join Us?

At Penske Motor Group, we pride ourselves on teamwork and a commitment to excellence. Our mission is to deliver outstanding customer experiences that foster long-term relationships. We offer a supportive environment where every team member plays a vital role in our success.


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