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Automotive Service Director

2 months ago

Prosper Texas, United States Shottenkirk Automotive Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to lead our service team at Shottenkirk Automotive Group. As a key member of our management team, you will be responsible for ensuring exceptional customer service, managing a team of service technicians and advisors, and driving business growth.

Key Responsibilities
  • Ensure the customer service experience meets dealership expectations
  • Monitor CSI and ensure that each advisor is understanding what and how many surveys are needed.
  • Work cooperatively with the sales department
  • Oversee used vehicle technicians and meet time to front line guidelines.
  • Train all service staff to promote customer satisfaction, and training requirements
  • Set department objectives that align with dealership objectives.
  • Manage a team of talented service technicians and service advisors.
  • Hire, train and evaluate service staff.
  • Oversee a safe, efficient, profitable service operation known for both high customer service and employee satisfaction.
  • Be accountable for the department budget.
  • Nurture an enthusiastic work environment promoting teamwork and a positive work environment.
  • Ensure the service staff is kept up to date on technical issues and up to date on all products.
  • Oversee warranty claims and confirm warranty guidelines are being met
  • Coordinate repairs and maintenance of all service equipment.
  • Maintain daily, monthly reports as required by dealership management.
  • Monitor and manage work in progress
Requirements
  • CDJR or MOPAR experience is a plus
  • Success with running a large fast-paced shop
  • A good work ethic is a must
  • Valid driver's license
  • Factory training, ASE certifications or prior dealership experience is a highly desired
  • Must be able to keep up with a fast-paced environment
  • Must be authorized to work in the U.S. without sponsorship and be a current resident
  • Must pass pre-employment testing to include background checks, MVR, and drug screen