Clinical Robotics Operations Lead

2 weeks ago

Lancaster, Pennsylvania, United States Diligent Robotics Full time
Senior Clinical Robotics Supervisor

At Diligent Robotics, we are pioneering a future where robots collaborate seamlessly with human teams in healthcare settings. Our mission is to develop advanced artificial intelligence that empowers service robots to operate effectively in dynamic environments. Join our dedicated team as we expand our customer-facing operations.

As a key member of our operations team, you will ensure the highest standards for the safe clinical application of robots within hospital settings. Your role will involve effective communication and documentation while working closely with hospital personnel and our engineering team to support a state-of-the-art fleet of robots. You will also play a vital role in designing and implementing processes as our organization grows. Clinical Robotics Supervisors will address unexpected challenges that arise during shifts and collaborate with team members to deliver outstanding results to our healthcare partners.

This is a full-time supervisory position at Diligent Robotics, with a schedule of 10am-6pm ET, Monday through Friday.

Your primary responsibilities will include:
  • Overseeing and assisting mobile service robots in a clinical environment
  • Gathering data and troubleshooting various real-world scenarios while providing detailed feedback to our engineering team
  • Prioritizing the customer experience to ensure expectations are consistently met or exceeded
  • Communicating effectively with hospital staff and occasionally with the public regarding robot operations
Your supervisory duties will encompass:
  • Creating and distributing monthly work schedules
  • Onboarding and training new Clinical Robotics Associates
  • Approving timecards
  • Addressing corrective action issues
  • Arranging coverage for callouts
A successful candidate will possess, at minimum:
  • A high school diploma or GED
  • Experience in a supervisory role, including team leadership, scheduling, and support
  • A customer-service orientation, demonstrating friendliness and the ability to manage customer demands
  • Strong written and verbal communication skills for conveying information to internal stakeholders
  • Excellent organizational skills to manage multiple tasks simultaneously
  • Self-sufficiency in completing tasks and making independent decisions as needed
  • The ability to lift up to 40 pounds
  • Flexibility to work varying shifts, including nights and weekends, with an understanding that schedules may change based on customer needs
  • A willingness to work during significant holidays, recognizing that healthcare services operate continuously
  • Readiness to obtain vendor credentials, which may include immunizations, background checks, and drug screenings
The ideal candidate would also be:
  • Outgoing and personable, able to engage with a variety of individuals
  • Responsive and accountable, committed to meeting deadlines and maintaining open communication
  • Results-driven, willing to observe and document user interactions with robots
  • Passionate about the intersection of healthcare and technology
  • Experienced in the healthcare sector, with an understanding of hospital operations and terminology
  • Enthusiastic about advancing the robotics industry, recognizing the gap between technological capabilities and public expectations
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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