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Lead Field Operations Technician

2 months ago

Lancaster, Pennsylvania, United States Race Communications Full time

Position Overview:

As the Lead Field Operations Technician, you will be instrumental in managing and directing field activities, ensuring the effective installation, upkeep, and troubleshooting of our telecommunications systems. Your extensive technical knowledge, leadership capabilities, and dedication to quality will enhance our field operations and support the uninterrupted provision of telecom services to our clientele.

Key Responsibilities:

Technical Leadership:

  • Act as the main contact for the field technician group, guiding and supporting a team to ensure efficient task execution.
  • Offer technical guidance and troubleshooting assistance for intricate telecom challenges.

Field Operations Management:

  • Organize and prioritize field tasks to align with project timelines and service agreements.
  • Collaborate with various departments to facilitate the smooth rollout of telecom services.

Installation and Deployment:

  • Supervise the setup and commissioning of telecom devices, ensuring compliance with industry standards and safety regulations.

Maintenance and Repairs:

  • Oversee and engage in the troubleshooting, maintenance, and repair of telecom devices and network systems.
  • Quickly identify and rectify technical issues to reduce service interruptions.

Quality Assurance:

  • Ensure that the work performed by the field technician team meets organizational standards and client expectations.
  • Conduct quality assessments and audits to uphold service excellence.

Training and Development:

  • Provide training and mentorship to field technicians, promoting their professional growth.
  • Stay informed about the latest telecom technologies and industry developments to enhance team capabilities.

Health and Safety:

  • Enforce safety protocols and procedures, fostering a culture of safety awareness within the field technician team.

Reporting and Documentation:

  • Maintain precise records of field operations, equipment inventory, and service documentation.
  • Deliver regular updates to management regarding field operations, challenges encountered, and suggestions for enhancements.

Customer Relations:

  • Engage with clients professionally, addressing their inquiries and providing technical support as needed.

Equipment and Inventory Management:

  • Oversee equipment inventory, ensuring the availability and proper maintenance of tools and materials required for field tasks.

Vehicle Maintenance and Travel:

  • Conduct pre-operation and post-operation checks on vehicles and equipment to ensure readiness for assigned duties.
  • Maintain a clean driving record as per fleet insurance standards.
  • Travel extensively to various locations, engaging in both indoor and outdoor tasks based on job requirements.

Essential Skills:

  • Exceptional communication and interpersonal abilities, capable of effectively interacting with clients, vendors, and team members.
  • Strong leadership and management skills, with a focus on motivating and developing team members.
  • Analytical and problem-solving skills, adept at identifying and addressing complex challenges.
  • Ability to work autonomously, prioritize tasks, and manage time efficiently with minimal guidance.
  • Proficient in using MS Office applications and common office equipment.

Compensation and Benefits:

  • Comprehensive employer-paid medical, dental, vision, and life insurance for all employees.
  • 401(k) plan with employer matching up to 4% of annual income.
  • Generous paid time off policy, including sick leave, vacation, and holiday pay.
  • Company-provided equipment, including uniforms, safety gear, tools, and technology.
  • Access to high-speed internet and cable services where available.

All employment offers are contingent upon meeting pre-employment requirements, which may include background checks and other screenings. Race Communications is committed to considering qualified applicants with arrest and conviction records.