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Technical Support Specialist
2 months ago
Technical Support Specialist (Part-time 7:30am-11:30am M-F)
Job Overview
DMI, a prominent global provider of digital solutions, is seeking a Technical Support Specialist to assist a federal client. This role involves delivering exceptional support and ensuring user satisfaction.
Key Responsibilities:
- Manage Help Desk communications and provide Tier I-II assistance for various technical issues.
- Respond to requests for technical support via phone, email, and in-person.
- Log, prioritize, and report on service requests in accordance with established Service Level Agreements (SLAs).
- Document and track issues to guarantee timely resolutions.
- Exhibit strong customer service and communication skills.
- Analyze and troubleshoot software and hardware challenges.
- Handle a high volume of incoming support requests.
Preferred Qualifications:
- Proficiency in Microsoft Office applications.
- Familiarity with Windows Operating Systems.
- Strong written and verbal communication skills.
- Excellent interpersonal abilities, particularly in listening and understanding user needs.
- Experience with ServiceNow ticketing system for managing support requests.
- Knowledge of computer terminology and customer service practices.
Additional Information:
Location: Remote
Citizenship Requirement: US Citizenship is mandatory.
About DMI:
DMI is committed to fostering a diverse and inclusive workplace. We value our employees and offer a range of benefits designed to support their well-being, including:
- Convenience services such as virtual health consultations and discounts.
- Professional development opportunities, including performance management and educational assistance.
- Financial benefits including competitive 401k matching and wellness programs.
- Recognition programs to celebrate employee achievements.
- Comprehensive healthcare and wellness initiatives.
DMI is an Equal Opportunity Employer, and we actively encourage applications from individuals with disabilities and protected veterans. We maintain a drug-free workplace.
***************** No Agencies Please *****************
Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
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