Front Desk Representative

2 days ago


Newport News, Virginia, United States Marriott Vacations Worldwide Full time
Job Title: Guest Services Agent

Join Marriott Vacations Worldwide and become a part of a team that makes vacation dreams come true for travelers around the world.

Job Summary:

We are seeking a Guest Services Agent to assist our Owners/guests with experiences and events to make memorable vacation memories. As a Guest Services Agent, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and contributing to the success of our team.

Key Responsibilities:
  • Check Owners/guests into their villas for their stay and review property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listen and respond positively to guests' questions, concerns, and requests and contact other departments to help resolve guest issues.
  • Identify and explain room features to guests (e.g., use of room key, ice and vending areas, etc.).
  • Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  • Answer telephone calls and route calls to the proper department as applicable.
  • May be asked to assist with bellman and runner duties depending on facility or location.
Requirements:
  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
What We Offer:
  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
Why Join Us:

At Marriott Vacations Worldwide, we are committed to hiring a diverse workforce and sustaining an inclusive culture. We offer a supportive and friendly work environment, opportunities for growth and development, and a range of benefits to support your well-being.



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