Front Office Manager

1 day ago


Newport News, Virginia, United States LTD Hospitality Group Full time
Front Office Manager Job Description

LTD Hospitality Group is seeking a highly motivated and strategic Front Office Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for ensuring exceptional guest satisfaction, associate morale, and standards of quality, service, and cleanliness.

Key Responsibilities:
  • Supervise and coordinate the activities of the Front Desk, Service Express Agents, Night Audit, and Shuttle Van Drivers.
  • Interview and hire Front Desk related staff as needed and provide job-specific orientation and training.
  • Recommend or initiate personnel actions such as promotions, transfers, discharges, and disciplinary measures.
  • Analyze and resolve work problems or assist associates in solving work-related issues.
  • Maintain and improve guest service and courtesy control programs according to Company and brand standards.
  • Ensure every effort is made to attain the best possible average rate and room occupancy.
  • Ensure all Front Desk personnel are trained in proper credit policies and procedures to minimize bad debt and other related issues.
  • Respond promptly to any guest problem or complaint in a professional manner to attain desired guest resolution.
Requirements:
  • Must have a high school diploma and some college preferred but not required.
  • Must be able to communicate both in writing and verbally in a professional business manner.
  • Must be flexible to work varying schedules in support of the business needs of the hotel.
  • Work with different levels of management and associates as a team player.
  • Ability to work independently.
  • Represent the company in a professional manner at all times.
  • Show initiative, strive for excellence, accept responsibility, and be goal-oriented.
  • Must have excellent computer skills with knowledge of core Microsoft Office applications.
  • Must have reliable transportation.
About LTD Hospitality Group:

LTD Hospitality Group has taken pride in superior hotel development and management for over years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags.

LTD's core values focus on people, relationships, and opportunities. The LTD culture was established by the founding partners and continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service, and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Great Benefits:

  • Medical, Dental, Vision & (k) with company match
  • Voluntary Short Term & Long Term Disability Insurance
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More


  • Newport News, Virginia, United States Eccentric Minds Health and Wellness Pllc Full time

    Front Office CoordinatorEccentric Minds Health and Wellness Pllc is seeking a highly organized and detail-oriented Front Office Coordinator to support our mental health office. As a key member of our team, you will be responsible for providing exceptional customer service, managing incoming and outgoing correspondence, and maintaining accurate records.Key...


  • Newport News, Virginia, United States Riverside Health System Full time

    About the RoleAs a Front Office Supervisor at Riverside Health System, you will play a vital role in ensuring the smooth operation of our medical office. Your primary responsibility will be to supervise and train front office staff, ensuring that they provide exceptional customer service to our patients.Key ResponsibilitiesSupervise and train front office...


  • Newport News, Virginia, United States Riverside Health System Full time

    About the RoleAs a Front Office Supervisor at Riverside Health System, you will play a vital role in ensuring the smooth operation of our medical office. Your primary responsibility will be to supervise and train front office staff, ensuring that they provide exceptional customer service to our patients.Key ResponsibilitiesSupervise and train front office...


  • Newport News, Virginia, United States Riverside Health System Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Riverside Health System. As a Front Office Supervisor, you will be responsible for supervising the daily activities of the clerical team members and overseeing the daily operations of the front office.Key ResponsibilitiesProvide exceptional customer service...


  • Newport News, Virginia, United States Riverside Health System Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Riverside Health System. As a Front Office Supervisor, you will be responsible for overseeing the daily activities of our clerical team members and ensuring the efficient flow of patients through our office.Key ResponsibilitiesProvide exceptional customer...


  • Newport News, Virginia, United States Eccentric Minds Health and Wellness Pllc Full time

    About the RoleEccentric Minds Health and Wellness Pllc is seeking a highly organized and detail-oriented Front Office Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional support to our patients and staff.Key ResponsibilitiesAnswer and Direct Phone Calls: Respond to incoming calls in a...


  • Newport News, Virginia, United States Kiln Creek Golf Club and Resort Full time

    Job Title: Front of House ManagerAt Kiln Creek Golf Club & Resort, we are seeking a highly skilled and experienced Front of House Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant and bar areas, providing exceptional customer service, and leading a team of...


  • Newport News, Virginia, United States Dental Care At Oyster Point Full time

    About the RoleWe are seeking a highly motivated and organized Business Assistant to support our front office team at Dental Care At Oyster Point.Key ResponsibilitiesGreet and welcome patients, creating a positive first impression of our team.Manage front office duties, including answering phones, checking office mail and email, and communicating with...


  • Newport News, Virginia, United States Newport News Sheriff's Office Full time

    Join the Newport News Sheriff's Office, recognized for offering one of the most competitive Salary and Benefits packages for our Officers and their families in the region.We take pride in being acknowledged as a Best for Vets Employer, a distinction we have earned multiple times.As a Law Enforcement Officer, you will engage in structured 12-hour shifts,...


  • Newport News, Virginia, United States Aloft Newport on the Levee Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Aloft Newport on the Levee. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, managing room bookings, and ensuring a seamless stay experience.Key ResponsibilitiesManage room bookings,...


  • Newport News, Virginia, United States Dental Care At Oyster Point Full time

    OverviewDental Care at Oyster Point is seeking a highly skilled Business Assistant to support our front office team. As a Business Assistant, you will be surrounded by a collaborative and dynamic environment where patients come first, and continuous learning is encouraged. We are looking for a hard-working and motivated individual who is passionate about...


  • Newport News, Virginia, United States Riverside Health System Full time

    Job SummaryThe Front Desk Coordinator role at Riverside Health System provides a variety of general administrative and reception duties. This includes answering telephones and directing callers to appropriate staff, greeting and directing all visitors, and maintaining office supplies. The ideal candidate will demonstrate proficiency with Micros Receptionist...


  • Newport News, Virginia, United States LTD Hospitality Group Full time

    Job SummaryLTD Hospitality Group is seeking a highly motivated and strategic leader to oversee the operation of the Front Desk. As a Front Office Manager, you will be responsible for directing and controlling Front Desk related resources to ensure exceptional guest satisfaction, associate morale, and profit.Key ResponsibilitiesSupervise and coordinate the...

  • Front Desk Associate

    4 weeks ago


    Newport News, Virginia, United States Sport & Health Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Sport & Health. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and visitors, ensuring a welcoming and inclusive environment for all.Key ResponsibilitiesDeliver exceptional...

  • Front Desk Associate

    4 weeks ago


    Newport News, Virginia, United States Onelife Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Onelife Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and visitors, ensuring a welcoming and inclusive environment for all.Key ResponsibilitiesDeliver outstanding...


  • Newport News, Virginia, United States Eclipse Enterprises Full time

    Unlock Your Potential in Office ManagementAre you a detail-oriented and organized individual with a passion for learning? Do you thrive in fast-paced environments and enjoy working with diverse teams? We're seeking a talented Office Management Specialist to join our team at Eclipse Enterprises.About the RoleAs an Office Management Specialist, you will have...


  • Newport News, Virginia, United States Newport Bay Club Full time

    Job OpportunityWe are seeking a reliable and ambitious individual to fill our Front Desk Agent position at Newport Bay Club in Newport, RI. The ideal candidate will have flexible hours and excellent customer service skills.Key ResponsibilitiesProvide exceptional customer service to guests and clientsManage front desk operations, including check-in and...


  • Newport News, Virginia, United States Shree Avdhut Partnership Ltd Full time

    Job OpportunityWe are seeking a Night Auditor to join our team at Shree Avdhut Partnership Ltd. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our front desk services.Key Responsibilities:Register and assign rooms to guests in a timely and efficient manner.Confirm phone and online reservations to ensure accurate room...

  • Tax Office Manager

    1 week ago


    Newport News, Virginia, United States H&R Block Full time

    About the RoleWe are seeking a highly motivated and experienced Multi-Unit Team Leader to join our team at H&R Block. As a leader, you will be responsible for managing three H&R Block tax offices, providing leadership and development to associates, delivering an outstanding client experience, and achieving all office-related growth objectives.Key...

  • Office Coordinator

    4 weeks ago


    Newport News, Virginia, United States Integrity Staffing Services, Inc. Full time

    Job Summary: We are seeking a highly organized and detail-oriented Office Administrator to join our team at Integrity Staffing Services, Inc.About the Role: As an Office Administrator, you will be responsible for providing exceptional customer service to our clients and candidates. This includes greeting visitors, answering phone calls, and directing...