Front Office Manager

2 days ago


Newport News, Virginia, United States LTD Hospitality Group Full time
Hotel Operations Leadership Opportunity

LTD Hospitality Group is seeking a strategic and motivated leader to oversee the operation of the Front Desk, ensuring exceptional guest satisfaction, associate morale, and standards of quality.

Key Responsibilities:
  • Supervise and coordinate the activities of the Front Desk, Service Express Agents, Night Audit, and Shuttle Van Drivers.
  • Interview and hire Front Desk-related staff, providing job-specific orientation and training.
  • Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
  • Analyze and resolve work problems or assist associates in solving work-related issues.
  • Maintain and improve guest service and courtesy control programs according to Company and brand standards.
  • Ensure every effort is made to attain the best possible average rate and room occupancy.
  • Ensure all Front Desk personnel are trained in proper credit policies and procedures to minimize bad debt and other related issues.
  • Respond promptly to any guest problem or complaint in a professional manner to attain desired guest resolution.
Requirements:
  • A high school diploma and some college preferred but not required.
  • Ability to communicate both in writing and verbally in a professional business manner.
  • Flexibility to work varying schedules in support of the business needs of the hotel.
  • Ability to work with different levels of management and associates as a team player.
  • Ability to work independently.
  • Represent the company in a professional manner at all times.
  • Excellent computer skills with knowledge of core Microsoft Office applications.
  • Reliable transportation.
About LTD Hospitality Group:

LTD Hospitality Group has taken pride in superior hotel development and management for years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags.

The company's core values focus on people, relationships, and opportunities. The LTD culture was established by the founding partners and continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service, and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them.

We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Great Benefits:

  • Medical, Dental, Vision & (k) with company match
  • Voluntary Short Term & Long Term Disability Insurance
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More

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