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Smart Desk Support Specialist
2 months ago
Spire is seeking a highly skilled and customer-focused Smart Desk Specialist to join our team. As a key member of our Help Desk, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a seamless user experience.
Key Responsibilities:- Respond to phone calls, chat messages, and tickets in a timely and professional manner.
- Provide Tier I support and customer service to end-users for all systems, applications, and hardware throughout the enterprise.
- Record and track user issues in our Smart Desk tracking software.
- Communicate planned and emergency IT system maintenance and updates to customers.
- Collaborate with Tier II support to escalate complex user issues.
- Update knowledge base and SharePoint site with resolutions and helpful hints.
- Provide backup support for technical services, including room and workstation setups.
- Bachelor's degree in business or computer science preferred, or equivalent work experience.
- 1-3 years' experience working in customer service or help desk environment.
- Knowledge of Microsoft products, including Office, Windows Operating System, Microsoft Teams, SharePoint, SCCM, Visio, Project, and various workstation software.
- Excellent customer service skills with the ability to build rapport with diverse customers.
- Strong oral and written communication, interpersonal, and organizational skills.
Hybrid Remote/In Office environment. Work performed primarily during business hours, Monday-Friday, 7am-5pm with off-hours support rotation.
Spire is an Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation, and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws.
