Customer Technical Support Specialist
4 weeks ago
Job Title: Customer Technical Support Specialist
Job Summary: LaunchPoint PEO is a professional employer organization that works with other companies to handle their Human Resources functions, including benefits, payroll, and recruiting, to enable them to better focus on their company missions. We are seeking a Customer Technical Support Specialist to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program.
Responsibilities:
- Provide remote support, desktop support, and field technician support.
- Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
- Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
- Coordinate hardware delivery, maintenance, installations, and upgrades.
- Perform software installations and remediation to ensure application reliability.
- Responsible for account management (password reset, account maintenance).
- Create email accounts, change status in Active Directory.
- Monitor, manage, and secure employees' mobile devices.
- User support for network and desktop hardware and software complications and training.
- Diagnose IT and network problems, and recommend and/or implement solutions.
- Implement Virtual Desktop infrastructure allowing virtual desktop management.
Requirements:
- A high school diploma/equivalent with minimum 3 years' experience.
- U.S. Citizenship required; must have a current, active Secret (or higher) clearance.
- 1-3+ years of proven experience in a heavy customer focus position involving technical knowledge and services.
- Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs.
- Extensive experience working with various Microsoft Windows operating systems.
- Professional written and interpersonal skills are essential when communicating with clients.
- Experience installing and configuring computer systems and applications.
Benefits:
- Medical / Vision and Dental Plans.
- Holiday and Personal Time Off Pay.
- 401K plan.
- Life Insurance.
- Education and Training Assistance Program (discussed during the onboarding process).
- Incentive Plans and Referral Bonuses.
- Employee Assistance Programs.
Subsidium, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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