Technology Support Specialist
2 weeks ago
We are seeking a highly skilled and experienced Technology Support Analyst to join our team at RubinBrown. As a key member of our Technology Services Help Desk team, you will provide expert technical support to our team members across all locations.
Key Responsibilities:- Provide courteous and expert technical support via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.
- Install, troubleshoot, and resolve technology issues on various hardware and software, Windows operating systems, and prioritize support requests.
- Work collaboratively with other members of the Help Desk team to ensure tickets are being worked and closed within acceptable timelines.
- Escalate to level 2 and level 3 technology support team members, or a manager, as needed for advanced support.
- Strong customer service skills, including verbal and written communications, and ability to effectively communicate with management, co-workers, and customers.
- Superior time management skills, including sense of urgency and proactive approach.
- Excellent analytical and problem-solving skills.
- Exceptional organizational skills.
- Self-motivated, results-oriented, and accountable.
- Ability to work independently and in a team environment.
- Ability to work on and successfully complete multiple projects at the same time.
- Bachelor's degree in Computer Science or related degree.
- CompTIA A+ certification a plus.
- 3+ years of experience in a Help Desk, System Admin, or Desktop Support role.
- Knowledge of Active Directory administration.
- Familiarity with Office 365.
Typical office hours of 8:00am – 5:00pm. Must be available for on-call coverage during evenings, weekends, and holidays as requested. Ability to work extra hours, different hours, or staggered hours as determined by the workload and expectations. Some travel will be required to assist in other locations.
RubinBrown is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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