Help Desk Specialist
2 days ago
About the Role:
We are seeking a skilled Help Desk Technician to join our team at 4M Building Solutions. As a Help Desk Technician, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, or chat
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Escalate complex issues to senior technicians or other support teams as needed
- Document and track customer interactions and issues in our help desk software
- Collaborate with other teams to resolve issues and improve overall customer experience
Requirements:
- Associate's degree in Computer Science or related field
- At least 3 years of experience in technical support or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office Suite and help desk software
What We Offer:
At 4M Building Solutions, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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