Service Desk Support Specialist III
4 weeks ago
Job Summary:
We are seeking a highly skilled Service Desk Support Specialist III to join our team at ISHPI Information Technologies, Inc. The successful candidate will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment.
Key Responsibilities:
- Provide remote support, desktop support, and field technician support
- Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems
- Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access
- Coordinate hardware delivery, maintenance, installations, and upgrades
- Perform software installations and remediation to ensure application reliability
- Responsible for account management (password reset, account maintenance)
- Create email accounts, change status in Active Directory
- Monitor, manage, and secure employees' mobile devices
- User support for network and desktop hardware and software complications and training
- Diagnose IT and network problems, and recommend and/or implement solutions
- Implemented Virtual Desktop infrastructure allowing virtual desktop management
Requirements:
- HS Diploma or GED or 3 years of relevant experience
- Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
- Experience working with various Microsoft Windows operating systems
- Professional written and interpersonal skills are essential when communicating with clients
- Experience installing and configuring computer systems and applications
Preferred Qualifications:
- 1+ years of proven experience in a heavy customer focus position involving technical knowledge and services
- ITIL foundation certification or familiarity with ITIL methodologies and best practices
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Industry-specific certification may be required
Security Clearance:
Requires U.S. Citizenship and must have an active government security clearance. Interims and Public trust clearances do not qualify.
Pay Rate:
The hourly rate range for this role is $15.83 per hour.
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