Service Desk Support Specialist III

4 weeks ago


St Louis, Missouri, United States ISHPI Information Technology Full time

Job Summary:

We are seeking a highly skilled Service Desk Support Specialist III to join our team at ISHPI Information Technologies, Inc. The successful candidate will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment.

Key Responsibilities:

  • Provide remote support, desktop support, and field technician support
  • Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems
  • Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access
  • Coordinate hardware delivery, maintenance, installations, and upgrades
  • Perform software installations and remediation to ensure application reliability
  • Responsible for account management (password reset, account maintenance)
  • Create email accounts, change status in Active Directory
  • Monitor, manage, and secure employees' mobile devices
  • User support for network and desktop hardware and software complications and training
  • Diagnose IT and network problems, and recommend and/or implement solutions
  • Implemented Virtual Desktop infrastructure allowing virtual desktop management

Requirements:

  • HS Diploma or GED or 3 years of relevant experience
  • Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
  • Experience working with various Microsoft Windows operating systems
  • Professional written and interpersonal skills are essential when communicating with clients
  • Experience installing and configuring computer systems and applications

Preferred Qualifications:

  • 1+ years of proven experience in a heavy customer focus position involving technical knowledge and services
  • ITIL foundation certification or familiarity with ITIL methodologies and best practices
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Industry-specific certification may be required

Security Clearance:

Requires U.S. Citizenship and must have an active government security clearance. Interims and Public trust clearances do not qualify.

Pay Rate:

The hourly rate range for this role is $15.83 per hour.



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